Nielsen, Networks in Showdown Over Counting Viewers Amid Coronavirus


Typically, the easy act of counting may result in one thing way more complicated.

Nielsen and the TV networks whose audiences it measures usually work hand in hand to inform the world about how many individuals watch a few of the nation’s most-watched comedies and dramas. However this week, not less than, they’re near bearing arms in opposition to each other.

Nielsen has acknowledged it could not have been in a position to measure TV audiences through the coronavirus pandemic as carefully as it would beneath regular circumstances, based on 5 individuals accustomed to the matter, and executives at TV networks imagine that has resulted in viewers tabulation that could possibly be as a lot as 10% beneath the place it should be for a lot of reveals and dayparts — and even streaming exercise — in 2020.

One TV govt says the discrepancies and the explanations behind them are “exasperating.” Working with the VAB, a commerce group that represents the large TV networks to advertisers and companies, the networks have pressed Nielsen to launch a public assertion about 2020 rankings measurement that acknowledges some kind of fault or error, based on the individuals accustomed to discussions. ViacomCBS is alleged to be significantly engaged in the matter. Nielsen, thus far, has refused.

“We’ve received no touch upon this,” says Sean Cunningham, CEO of the VAB, in a response to an electronic mail in search of data. Disney, ViacomCBS, NBCUniversal, Fox, WarnerMedia and Discovery declined to make executives out there for remark.

“We have now full confidence in the constancy of our rankings estimates and are working alongside purchasers to assist the trade perceive the true influence COVID has had on audiences,” Nielsen mentioned in a press release.

The problem involves a boil because the nation’s large media corporations put together for the trade’s annual “upfront” market, when U.S. TV networks attempt to promote the majority of their promoting stock forward of their subsequent cycle of programming. Nielsen rankings are the bedrock of how TV networks and media companies set costs, and plenty of advertisers construct out placement of their purchasers’ commercials by “mirroring” viewers ranges from the prior 12 months.

This 12 months, the TV networks don’t like what they see in their reflection.

At challenge, based on a few of the individuals accustomed to discussions, are selections by Nielsen to maintain area brokers from visiting the properties of individuals in Nielsen’s measurement course of. These individuals say Nielsen, citing a want to maintain brokers from contracting any contagion, saved staff from guaranteeing expertise was functioning correctly. These individuals additionally recommend that some Nielsen households might not be dependable owing to deaths brought on by the pandemic. In the meantime, these individuals say, the networks aren’t getting the complete credit score they deserve for individuals who stream their favourite packages in non-linear trend.

However others recommend the networks are merely attempting to create a public supply of blame for viewership issues they’ve suffered for the previous a number of years. These individuals notice that the pandemic wrought havoc on TV manufacturing schedules, forcing the networks to air extra repeats, and to run sports activities video games out of sync with conventional schedules. These individuals additionally notice some acquainted packages have been made with noticeably decrease manufacturing values, resembling “at house” late-night reveals that relied closely on distant appearances by celebrities.

Little marvel, these individuals say, that viewers opted to interact extra readily with a number of latest streaming-video retailers.

“Over the course of the final 12 months, COVID has disrupted lives, households, organizations and companies. Nielsen is not any completely different. We leaned in, saved the panel, our individuals and the rankings estimates secure and, like a lot of our purchasers, continued to function. In early March we started our return to pre-COVID upkeep protocols and, in live performance with native authorities steering, resumed in-home area visits when it was secure to take action with the purpose of returning to regular as shortly as potential,” Nielsen mentioned, including: “Whereas we have now at all times been in the sector, our return to in-home visits will assist keep our consultant measurement panel and permit us to proceed” efforts towards constructing new techniques to look at viewer exercise throughout a number of screens.”

This isn’t the primary skirmish between the networks and Nielsen in latest months. In July of final 12 months, Nielsen reversed a last-minute determination to not implement a brand new measure of so-called “out of house” viewing — audiences watching TV in places of work, bars, lodges and the like — although the networks had sought it. Nielsen cited the pandemic’s results on viewership in these venues as a cause to delay launch of the brand new system. The networks, which had already established advert offers with the brand new measurement concerned, went ballistic, and even demanded a public apology. Media retailers and advertisers have more and more discovered themselves at odds as new expertise forces modifications in the techniques each side have relied upon for many years.

Whether or not the measurement dust-up has any impact on the brand new upfront talks stays to be seen. Even the nation’s large media companies are projecting will increase in advert spending for 2021, citing a nation keen to maneuver on from the pandemic – and hikes in exercise from a few of the companies most affected by it, like film studios and journey advertisers. Interpublic Group’s Magna, a big media shopping for unit, lately projected that total U.S. advert gross sales would rise 6.4% to $240 billion in 2021, with nationwide TV promoting set to extend 3.4%.

What might gradual issues down, nevertheless, are new complexities. Lots of the large media corporations are desirous to promote advert stock on new streaming providers like Peacock, Tubi, HBO Max and Paramount Plus. They need to achieve this with hefty charges of enhance hooked up, and it’s not clear whether or not Madison Avenue will consent to these situations, at the same time as audiences proceed their transfer away from conventional TV — whether or not or not Nielsen provides essentially the most granular image of it.


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